Do you or your employees suffer any of these symptoms of business process management failure?
Chaos and repeated mistakes
Missed deadlines and customer complaints
Declining profits on what used to be profitable
Working too many hours
You repeatedly answer the same questions from customers and co-workers
If so, it’s a sure sign your small business processes are ailing. Worse, it means your business is leaking money at a steady rate. And the smallest of leaks can sink even the biggest of boats.
Small business process management can fix these leaks.
And yes, I know, the very phrase might be enough to make you sigh and roll your eyes, as you conjure images of indecipherable flow charts and lifeless statistics.
I used to feel that way in the early years of owning a small business.
Then I discovered the profitable power and simplicity of efficient processes. Allow me to explain.
Famous business management consultant W. Edwards Deming had some strong words for business owners who ignored processes:
If you can’t describe what you are doing as a process, you don’t know what you’re doing.
Every business, no matter how large or small, has business processes to manage. Even a freelancer or solo entrepreneur needs established workflows to get everything done efficiently.
There are countless everyday tasks to be handled such as:
writing blog posts
answering customer queries via email, telephone or in person
providing a service
building a product
Every task is a process, a mini workflow that takes the employee or customer from point A to B—whatever that happens to be.
When you experience the symptoms I mentioned above, your business is telling you it’s time to improve and streamline one or more processes. It’s telling you that precious resources in the form of time, labor, and money, are being wasted.
The result is that you're earning far less than you should be. Customer service suffers, company culture gradually erodes, and stress levels rise.
Various studies show that while 96% of businesses have some documented processes in place (probably from the start-up phase), only 4% continue to measure and manage them.
As the business grows, inefficiency creeps in and money starts to leak away, in ever-greater amounts.
But it doesn’t have to be that way.
We show you how to get started in this Free report,
In it we show you how to streamline business processes with 5 key steps that include:
→ How to properly identify which business processes to simplify.
→ What to do once you’ve identified the process you want to improve
→ 9 areas to examine in order to analyze a workflow
→ 6 points to consider for maximum efficiency in your re-designed process
→ How to overcome employee resistance when testing new business processes
Simply enter your details in the form at right to get your Free business process management report.
Plus you get a Free Process Checklist when you download the Report.
To Your Small Business Success,
Founder and Editor
the Small Business Rainmaker
Tell us where to send Your free report and checklist.
The marketing tactics you shared with me took our small family-owned restaurant from zero at startup to well over $1 million annually. Honestly, I never expected to get to that level or do it so quickly. When we started out nine years ago, our accountant couldn't believe how well we were doing for a new venture. And we stayed at that level.
The best part is we did this on a shoestring budget, with no expensive newspaper or magazine advertising. And I manage to do it all in-house, with a personal computer and a small desktop printer. Thanks a million...literally!