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Blog Posts

How Customer Service Automation Can Help Your Business Grow Faster

We live in an age of instant gratification. Think about how many things we can access, or at least request, with the click...

5 Ways to Make the Best Customer Experience to Keep Them Coming Back

Starting your own business can be quite challenging, but do you know what's more difficult than that? The answer—providing...

How Negative Customer Reviews Can Help Your Business’s Customer Experience

It’s one of the biggest Catch-22’s in the business world, but the impact of negative reviews is that they can actually help...

Understanding Star Ratings: Their Effect on Consumer Psychology and Your Business

Perhaps star ratings strike you as an innocuous gimmick to use on your social media business pages. Consumer behavior...

Is Poor Customer Service Jeopardizing Your Current and Future Sales Growth? [Infographic]

It shouldn’t come as a surprise that a bad customer experience is shared more widely than a good one. A survey by the Temkin...

17 Simple Everyday Free Things Your Small Business Can Do to Make Customers Like You More Starting Today

If my experience is any indicator, small business customer service is off track. Bad experiences outweigh the good ones....

Advice for New Business Owners – How to Avoid 5 Crippling Mistakes

I’m tempted to make this advice short and sweet with, “Don’t be an idiot.” If you’ve experienced poor customer service with ...

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